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Shipping and Handling
All packages are sent be royal mail.
For all UK orders, we charge a flat rate of £2.95 to cover postage and packing. Free when you spend over £25.00.
Packages are usually posted First Class (Dependant on weight). Heavier packages are posted using economy shipping.
Please email for the price of shipping overseas.
Delivery time
We aim to ship all items with in 48 hours (normally with-in 24 hours).
As most parcels are dispatched by first class post within the UK delivery time should be one or two working days after posting however Donemark Crafts are not liable for the service by Royal mail or any courier service we use.
A package is not deemed "lost" by the Royal Mail until 15 working days has passed after the post date. If after checking with the sorting office the package still hasn't arrived , we will replace your missing goods.
Returns policy
If you are not totally satisfied with your purchase send it back to us in an unopened re-sell able condition for a friendly no questions asked 30 day refund. Items are returned at your expense and the p&p cannot be refunded. We are unable to exchange paper/cardstock. No money will be refunded until the goods have been received back by us.Please send returns to
5 Lunedale Close,
Great Lumley,
Chester-Le-Street,
Durham,
DH3 4SS
Payment
Is by papal if you do not have account with them don't worry just follow the instruction at the check out to pay with your debit or credit card.For more information go to www.paypal.co.uk
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